GreenLeaf Garden Centre — Seasonal Staff Handbook

Passage

A Welcome to GreenLeaf Garden Centre. This handbook is for seasonal staff joining for the spring and summer period, our busiest time of year, and covers what permanent staff already know from their own induction. Seasonal contracts run from March to August and do not automatically renew, though seasonal staff who perform well are often invited to reapply the following year ahead of the position being advertised publicly. B Plant care duties, including watering and checking stock for pests or disease, take priority over customer-facing tasks during the first hour of every shift, since plants left unwatered on a hot morning can be damaged within hours. If a customer needs assistance during this hour, seasonal staff should still help them, but should return to plant care as soon as the immediate query is dealt with rather than lingering to chat. C Heavy items, such as bagged compost, paving slabs and large pots, must never be lifted alone if they weigh more than 15kg; a second member of staff should be called using the two-way radio, or a trolley used instead. This applies regardless of how strong an individual member of staff feels, since back injuries from garden centre lifting are the most common reason for a staff absence in this sector. D Advice given to customers about plant care must be limited to what is on the plant's own label or in the centre's reference folder at the till; seasonal staff should never guess at a plant's needs based on general knowledge, since incorrect advice that leads to a customer's plant dying is a common source of complaints and refund requests. If a customer's question genuinely is not answered by the label or folder, a permanent member of staff or the duty manager should be asked. E Staff discount is 15% on all plants and gardening equipment, rising to 20% during the last two weeks of a seasonal contract as a thank-you, but does not apply to the in-store café or to gift vouchers. The discount card is issued on the first day and must be shown, not just mentioned, at the till for every purchase; it cannot be applied retroactively to a receipt after payment has already been taken.

বাংলা অনুবাদ জমা দেওয়ার পর দেখা যাবে — আগে ইংরেজিতে বোঝার চেষ্টা করুন।